Employee and customer Bribery and Kickbacks Policy
Purpose:
This policy aims to maintain the highest standards of integrity and ethical behavior within our organization by prohibiting any form of bribery or kickbacks.
Definition:
Bribery refers to offering, giving, receiving, or soliciting something of value to influence the actions of an official or other person in a position of authority.
Kickbacks are typically defined as any return of part of the payment for services or goods as a reward for facilitating the transaction.
Policy:
Employees must not engage in bribery or kickbacks in any form, whether directly or indirectly.
This includes, but is not limited to, offering or accepting bribes, kickbacks, or any other improper payments or gifts.
Employees must avoid any situation that could create a conflict of interest or even the appearance of one.
Reporting:
Employees are required to report any suspected bribery or kickback activity to their supervisor or the compliance officer immediately.
Reports will be investigated confidentially and without retaliation.
Consequences:
Any employee found to be in violation of this policy will face disciplinary action, up to and including termination of employment and legal action.
Review:
This policy will be reviewed annually to ensure its effectiveness and relevance
Side Business Policy
Early Bird Handyman & Lawn
To ensure the dedication and focus of our employees during work hours, the following policy is in place:
No Side Jobs During Work Hours: Employees are strictly prohibited from generating or engaging in any side business activities while on the clock.
No Competition: Employees may not engage in or support any side business that competes with [Your Company Name] in terms of services or products.
Disclosure and Approval: Any outside employment or business activities must be disclosed to management and receive prior approval to ensure there are no conflicts of interest.
We appreciate your understanding and cooperation in maintaining a productive and focused work environment.
Warranty Policy
Early Bird Handyman & Lawn, LLC
At Early Bird Handyman & Lawn, we stand behind the quality of our workmanship. We offer a limited warranty to give our customers peace of mind and confidence in our services.
Workmanship Warranty
We provide a 30-day warranty on all labor performed by Early Bird Handyman & Lawn, LLC. This covers defects in workmanship under normal use and proper maintenance.
Warranty Coverage Includes:
Installation and repair services (carpentry, plumbing, low-voltage electrical, etc.)
Structural integrity and function of installed materials
Labor related to repairs, replacements, or touch-ups caused by a workmanship error
What’s Not Covered:
Damage due to misuse, neglect, abuse, or accidents
Wear and tear, weather damage, or natural disaster impact
Customer-supplied materials or parts
Issues resulting from third-party work or modification
Lawn care outcomes affected by environmental factors, irrigation systems, or lack of follow-up care
Materials Warranty:
We honor and pass along any applicable manufacturer warranties on materials and parts. Material warranty length and conditions vary by product and supplier.
Filing a Warranty Claim:
To file a claim, contact us within the warranty period and provide:
Proof of service date
Description and photos (if possible) of the issue
Access for inspection or correction
Warranty claims must be reported within 30 days of service completion. After inspection, any valid warranty repair will be scheduled and performed at no cost for covered issues.
Returns & Restocking Fee Policy
At Early Bird Handyman & Lawn, LLC, all returned items or cancelled custom orders are subject to a 25% restocking fee. This fee covers administrative costs, handling, and the time allocated to sourcing or preparing materials.
Policy Details:
A 25% restocking fee applies to any return or order cancellation after materials have been purchased or work has begun.
Custom-ordered, cut-to-size, or special-request materials are non-refundable once ordered.
The restocking fee will be deducted from any refund or credit issued.
If the customer decides not to proceed after materials have been ordered but before work begins, the restocking fee will still apply.
No restocking fee will be charged if the return or cancellation is due to a proven error on our part.
💵 Deposit Policy
Early Bird Handyman & Lawn, LLC
Committed to fair, honest service — every time.
To reserve your appointment and ensure your project is completed with the right materials and attention to detail, we require a deposit on all scheduled jobs.
🔧 Standard Deposit Terms:
A 50% deposit of the total job estimate is required to book and hold your project date.The remaining balance is due no later than 24 hours before work begins, unless otherwise agreed upon in writing.
🧰 Custom or Special-Order Materials:
Projects requiring special-order items or custom materials may require a higher deposit to cover upfront purchase costs.
📅 Cancellation Policy:
Deposits are non-refundable if the project is canceled with less than 48 hours’ notice.
We’re happy to reschedule when possible — just let us know ahead of time.
💳 Accepted Payment Methods:
Cash
Zelle
Venmo
Credit/Debit Card (3% fee applies for card payments)
📄 Final Invoicing:
You’ll receive a full invoice or receipt showing the total job cost, deposit received, and remaining balance due upon completion.
Questions about your deposit or payment plan?
We’re happy to help.
📞 619-509-4608
✉️ info@earlybirdshandyman.com